Customer Service Engineer - Dorset

We are recruiting for a Customer Service Engineer based at our Wimborne office in Dorset.

We are recruiting for a Customer Service Engineer based at our Wimborne office in Dorset. This is an office-based role.

What you’ll do

You will look after our customers and help them to buy and install our high-quality smoke control and ventilation products on construction projects across the UK.

You’ll receive comprehensive training on our product range and work closely with our sales and production teams to keep our customers happy.  This is an office-based role, a permanent position with excellent prospects for advancement.  The role would be suited to someone with a technical or electrical background.

Key duties

  • Keeping customers informed of the progress of their orders.
  • Provide technical advice on product selection to customers, as well as suitability of equipment for various applications.
  • Provide after-sales support to customers, which may include advice on product installation and set- up.
  • Liaising with suppliers on pricing and delivery times.
  • Producing estimates for new projects.

Essential criteria

  • GCSE grade A-C in English and Maths
  • Excellent telephone manner
  • Computer literate, with experience of Sage desirable
  • Enthusiastic, positive and open to learning
  • An interest in a career in the construction industry

Desirable criteria

  • An interest in technical (mechanical or electrical) processes
  • An interest in buildings
  • Ability to work under pressure
  • Flexible and enthusiastic


We know that if our employees are happy, our customers are happy. That’s why we offer a great benefits package. Our reward and benefits package includes:
Group pension plan
Generous holiday allowance

After a qualifying period of one year:

Free gym membership
Free health insurance

After a qualifying period of two years:

Death in service policy

Apply for this role

Please fill out the form and attach your CV and cover letter to apply for this position.  If you have any questions about this vacancy, don’t hesitate to email us.

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