Terms & Conditions (Group SCS Online Store only)
These terms and conditions are subject to change, so please check prior to purchasing.
About us
This website is owned and operated by Group SCS which is completely dedicated to your total satisfaction. If you have any suggestions or comments, please contact us or use the information below.
Our contact details:
Group SCS
T2 Capital Business Park
Parkway
Cardiff
CF3 2PZ
Phone: 0300 303 4104
Fax: 029 2151 0058
Email: info@groupscs.co.uk
Company number: 02776224
Making a purchase
Purchasing from Group SCS couldn’t be easier. Just browse our shop and add any items that you wish to buy to the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct the mistake.
All our prices are in UK pounds. The total cost of your order will be the price of the products ordered plus a delivery charge. These will be displayed in your shopping basket before you submit an order. Payment is deducted once an order is submitted and we accept payment by all major credit and debit cards.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will provide you the option of reconfirming your order at the correct price or cancelling it.
As from the 1st July 2013, it is a requirement of the Construction Products Regulations (CPR) that certain products are supplied with a Declaration of Performance (DOP) which provides evidence that the product purchased is suitable for use with the dimension, weight and profile of the window/vent selected. It is the responsibility of the buyer to ascertain that the product purchased is suitable for the application intended.
Delivery schedule
We aim to dispatch your order within two working days for items that are in stock. For non-stock items, we’ll contact you via the email address provided with an anticipated dispatch date.
You must inform us within two working days if the products are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
By placing an order on our website, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that products have been received.
Back orders
If the selected item(s) is not in stock, we will back order for you. You will be emailed with the proposed dispatch date and given the option to cancel your order if you’d rather not wait.
Tax charges
For orders made from the UK or the European Union, 20% VAT will be added.
Group SCS will endeavour to ship all export orders directly to the customer’s chosen delivery address. However, we cannot be held responsible for any additional costs incurred due to local customs authorities. Additional shipping costs and/or import duties are the sole responsibility of the importer.
Guarantee
We aim to guarantee your complete satisfaction. The majority of our products come with a 30-day no quibble guarantee. Please be aware you are liable for return costs and possible restock costs in cases where no fault is found, or if you have changed your mind.
Group SCS reserves the right to refuse cancellation or return for products that have been specially ordered. If you have any queries about what products this applies to, please contact us in advance of placing an order.
Returns policy
If you wish to return either part of or your complete order, please complete the steps below. If you are returning goods due to an issue or fault, then please contact us at the time of its discovery, prior to completing the steps below, or you may be liable for return costs.
Customers are responsible for paying for return costs, unless the product being returned is proved to be faulty, dispatched incorrectly or because of unsuitable substitution by Group SCS. In such cases please contact us and we will arrange collection on your behalf.
Returning items to us
- Download and complete the Goods Return Form within 30 days of the product delivery date (or within the product warranty period)
- Email a copy of the completed GRF form to info@groupscs.co.uk
- We will contact you with a Goods Return Number (GRN) and delivery address label
- Safely pack the items for return, clearly labelling the outer packaging with the GRN. Please note any unwanted products returned should be in saleable condition and items not in original packaging may incur a handling fee.
Once we have received your return, all items will be inspected fully. Dependent on the reason for return the following terms will apply:
Product(s) no longer required; a refund will be issued pending an internal inspection. Group SCS will inform you of the refund value before issuing any refund or agreeing to complete any sales return.
Products returned under warranty; Warranties are held with the manufacturer, so returned products will be forwarded to the manufacturer who will generate a report. Any report outcome will be discussed with you prior to any repair, credit, or return of products back to you. If the product is not covered by warranty there will be a cost for the manufacturer’s report and any possible repairs, this will need to be paid for prior to products being returned to you.
Refunds are not guaranteed as part of our returns policy. Products are covered by manufacturers’ warranties, as such they may prioritise repair over issuing a refund when items are under warranty. This does not affect your rights under the Consumer Contracts Regulations.
Replacement parts
Any cost of a replacement part(s) is separate to our returns policy. Please view the relevant product’s page to see replacement parts available for purchase.
Last updated: May 2022
