Call Out Visit

£680.00 / £816.00 incl. VAT

Call Out Visits are only available for Group SCS products within the manufacturer’s warranty after the Call Out Form has been completed.


If you have requested a Call Out Visit, please add this product to your basket to complete the payment for your visit. We will contact you shortly with further information.


Book an engineer visit

Most product problems can be fixed without the need for an engineer, and our support section will help you to resolve a variety of common problems that might occur with your system.

If your Group SCS product has a manufacturing or material fault and it is inside the manufacturer’s warranty, you have the option of booking an engineer’s visit to help you get the system up and running. Any replacement parts will be free of charge subject to our warranty terms and conditions and the labour cost will be chargeable at the rate current at the time of the visit.

Evidence of the following when investigating reported issues will render our visit chargeable:

  • Damage to system componentry by others (Malicious or otherwise)
  • Work to SCS system by third party contractors
  • Removal of SCS Group tamperproof stickers
  • User error or misinterpretation of system cause & effect
  • Unreasoned adjustment of daily vent settings
  • False activation of system
  • Failure to reset system following test
  • Failure to demonstrate correct maintenance by competent personnel

For continuing compliance, the system must be regularly tested and maintained in accordance with the manufacturers’ recommendation by a suitably qualified and competent person. If the system is not maintained as recommended, this may affect your warranty. Group SCS strongly recommends taking out a maintenance agreement with SCS Support.

The Regulatory (Fire Safety) Reform Order (RRO) 2005 stipulates that the responsible person must ensure that the premises, facilities, equipment and any devices for use by or for the protection of firefighters and relevant persons, are subject to a suitable system of maintenance and are maintained in an efficient state, in efficient working order and in good repair. It is an offence for any responsible person or any other person with control of a premises, to fail to comply, where that failure places one or more relevant persons at risk of death or serious injury in the case of fire.

Under the Construction Products Regulations (CPR) it is a legal requirement to use only certified products for smoke ventilation. It is the responsibility of the installer to ensure installations meet the relevant standards. For more information see SCS Group’s Technical Bulletin.

Products Returns

Follow the goods return process here and return the item to us and we will provide a free replacement subject to warranty conditions. Should you need an urgent replacement then you will need to purchase a new unit and return the faulty one for credit or replacement.

Control Panels 4 to 5 weeks
Actuators (non-stock items) 2 to 3 weeks
Ventilators 4 to 5 weeks
Louvred Windows 8 to 10 weeks
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