What’s the process for returning items to you?
Download and complete the Goods Return Form (GRF) within 30 days of the product delivery date (or within the product warranty period).
Email a copy of the completed GRF form to us.
We will contact you with a Goods Return Number (GRN) and delivery address label.
Safely pack the items for return, clearly labeling the outer packaging with the GRN. Please note any returned products should be in the condition you received them and items not in original packaging may incur a handling fee.
Once we have received your return, all items will be inspected fully. Dependent on the reason for return, the following terms will apply:
- Product(s) no longer required:
A refund will be issued pending an internal inspection. Group SCS will inform you of the refund value before issuing any refund or agreeing to complete any sales return.
- Products returned under warranty:
Warranties are held with the manufacturer, so returned products will be forwarded to the manufacturer who will generate a report. Any report outcome will be discussed with you prior to any repair, credit, or return of products back to you. If the product is not covered by warranty there will be a cost for the manufacturer’s report and any possible repairs, this will need to be paid for prior to products being returned to you.
Refunds are not guaranteed as part of our returns policy. Products are covered by manufacturers’ warranties, as such they may prioritise repair over issuing a refund when items are under warranty. This does not affect your rights under the Consumer Contracts Regulations.