Frequently Asked Questions (FAQs) | Group SCS

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Shopping with us

Does Group SCS offer a credit / trade account facility?
My payment will not submit or I'm receiving an error message, what do I do?
Do prices include VAT?
The item I want is out of stock, when will it be back in?
Can I amend my order after placing it?
When will I receive my order confirmation email?
What payment cards do you accept?
My Promotion or Voucher code has not been accepted online, what do I do?
What should I do if products are no longer available?
Do you supply and fit?
Can I order a product through the phone?
Ordering backordered items

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My Account

How can I get a copy of my invoice?
I have forgotten my password or registered email, what do I do?
Do I need an account to shop with Group SCS?
Can multiple customers use one account?

Approved Installer Network

What are Group SCS Approved Installers?
We don’t have all the required documentation/certification, is this a problem?
Who in our organisation would benefit from attending the course the most?
Will we learn how to maintain AOV systems?
How can I apply for the course?
What happens once I have applied?
Can we attend just part of the course?

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Delivery

How quickly can you dispatch the item I’ve just bought online?
When will I get my order?
How will you deliver my package?
Do you deliver to Ireland?
Can I book a FORS vehicle for my delivery?
How much is delivery?

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Returns

What's the process for returning items to you?
How do I return a faulty part or a part I no longer require?
What items can I return?
What happens if goods are not covered by the warranty?
Do you accept returns of special orders?

Installation and Commissioning

Do I need to prepare anything before you visit?
Can I block the smoke shaft?
Can I remove diodes?
The Damper is jamming / not opening
There are power supply issues
There are wiring issues
Do you need any information before arriving on site?

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Products - Actuators

How do I choose the right size chain length?
What is the difference between a 300N and a 500N chain drive?
How can I specify the best actuator for the job in hand?
What actuator do I need?
What actuator can I use on external opening exit doors?
How many actuators can be run from 1No control panel?
Can I connect the chain actuators directly to the fire alarm system?
Do you have an actuator that doesn’t fix to a door?

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Products - Control Panels

How do I interconnect control panels?
Can I use the EV-301/EV-601 control panels for daily ventilation?
What is the difference between the EV and SP mode on the EV 301/601 control panels?
How do I connect a fire alarm interface to an EV-301 / EV-601?
Do I have to connect the system to a fire alarm system?
Can I install the EV-301/EV-601 panel in the smoke shaft?
How do I wire an EV-301/601?
Can I use EV-301 for DV functions?
Do you have just DV panels?
Where do I connect sprinkler system to EV-301?
Do I need a switch at the top and the bottom of the stairs?
Do I need to provide access to the panels for maintenance?
How many smoke detectors can I connect to a single EV-301/EV-601 panel?
I have 230V smoke detectors installed. Can I use these to trigger the EV-301/EV-601?
Do I need to buy a switch?
How many cores do I need to install between the panel and the fireman’s switch?
What type of cable can I use?
What can I replace a SP-300 control panel with?
Can you replace a SP-300 panel with an EV-301 panel?
What is the best solution for replacing a SP-200 system?
Where can I buy spare parts for the W1 (W1/1001) system from?
Where can I buy HE075/HE076 switches from?

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Design and Product Selection

Do you offer a design service?
Can I send you a schematic/drawing for a quote?
Where in the standards does it talk about AOV free areas?
Is a top hung window compliant for smoke control purposes?
How often does the system need to be tested?
What smoke vent can I use on a pitched roof?

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Group SCS
Capital Business Park
Cardiff
CF3 2PZ

0300 303 4104

info@groupscs.co.uk

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Group SCS is an expert provider of smoke control systems and BEMS, delivering solutions with safety at their core and more than 25 years of industry experience.

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