How Can We Help?

Shopping with us

• Does Group SCS offer a credit / trade account facility?
• My payment will not submit or I'm receiving an error message, what do I do?
• Do prices include VAT?
• The item I want is out of stock, when will it be back in?
• Can I amend my order after placing it?
• When will I receive my order confirmation email?
• What payment cards do you accept?
• My Promotion or Voucher code has not been accepted online, what do I do?
• What should I do if products are no longer available?
• Do you supply and fit?
• Can I order a product through the phone?
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My Account

• How can I get a copy of my invoice?
• I have forgotten my password or registered email, what do I do?
• Do I need an account to shop with Group SCS?
• Can multiple customers use one account?

Approved Installer Network

• What are Group SCS Approved Installers?
• We don’t have all the required documentation/certification, is this a problem?
• Who in our organisation would benefit from attending the course the most?
• Will we learn how to maintain AOV systems?
• How can I apply for the course?
• What happens once I have applied?
• Can we attend just part of the course?
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Delivery

• How quickly can you dispatch the item I’ve just bought online?
• When will I get my order?
• How will you deliver my package?
• Do you deliver to Ireland?
• Can I book a FORS vehicle for my delivery?
• How much is delivery?
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Returns

• What's the process for returning items to you?
• How do I return a faulty part or a part I no longer require?
• What items can I return?
• What happens if goods are not covered by the warranty?
• Do you accept returns of special orders?

Installation and Commissioning

• Do I need to prepare anything before you visit?
• Can I block the smoke shaft?
• Can I remove diodes?
• The Damper is jamming / not opening
• There are power supply issues
• There are wiring issues
• Do you need any information before arriving on site?
• How often should my smoke ventilation system be serviced?
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Products - Actuators

• How do I choose the right size chain length?
• What is the difference between a 300N and a 500N chain drive?
• How can I specify the best actuator for the job in hand?
• What actuator do I need?
• What actuator can I use on external opening exit doors?
• How many actuators can be run from 1No control panel?
• Can I connect the chain actuators directly to the fire alarm system?
• Do you have an actuator that doesn’t fix to a door?
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Products - Control Panels

• How do I interconnect control panels?        
• Can I use the EV-301/EV-601 control panels for daily ventilation?
• What is the difference between the EV and SP mode on the EV 301/601 control panels?
• How do I connect a fire alarm interface to an EV-301 / EV-601?
• Do I have to connect the system to a fire alarm system?
• Can I install the EV-301/EV-601 panel in the smoke shaft?
• How do I wire an EV-301/601?
• Can I use EV-301 for DV functions?
• Do you have just DV panels?
• Where do I connect sprinkler system to EV-301?
• Do I need a switch at the top and the bottom of the stairs?
• Do I need to provide access to the panels for maintenance?
• How many smoke detectors can I connect to a single EV-301/EV-601 panel?
• I have 230V smoke detectors installed. Can I use these to trigger the EV-301/EV-601?
• Do I need to buy a switch?
• How many cores do I need to install between the panel and the fireman’s switch?
• What can I replace a SP-300 control panel with?
• Can you replace a SP-300 panel with an EV-301 panel?
• What is the best solution for replacing a SP-200 system?
• Where can I buy spare parts for the W1 (W1/1001) system from?
• Where can I buy HE075/HE076 switches from?
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Design and Product Selection

• Do you offer a design service?
• Can I send you a schematic/drawing for a quote?
• Where in the standards does it talk about AOV free areas?
• Is a top hung window compliant for smoke control purposes?
• How often does a smoke ventilation system need to be tested?
• What smoke vent can I use on a pitched roof?
• Does an Automatic Transfer Switch used in smoke control systems require a maintenance bypass?
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Products – AOV Systems

• What is an AOV system?
• Why do I need an AOV system?
• Where do you need an AOV system?
• What does an AOV control panel do?
• Can I use a window as an AOV?
• What is a AOV actuator?
• What is a AOV window opener?
• What regulations apply to AOV systems?
• What makes up an AOV system?
• Who is a competent person to install and AOV system?
• Do you need a manual override for an AOV control panel?
• How often should an AOV be tested?
• Who is responsible for maintaining an AOV system?
• How often should an AOV be serviced?
• How do I identify a fault with AOV controls?
• What AOV kit is suitable for the job?
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Products - Stairwell AOVs

• What are stairwell AOVs?
• What's the purpose of a stairwell AOV?
• Where are stairwell AOVs used?
• What standards apply to stairwell AOVs?
• What products can be used for stairwell ventilation?
• How are the vents or hatches controlled?
• Do I need to buy specific products depending on the type of ventilation chosen?
• Do stairwell ventilators have alternative uses?
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