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How Can We Help?

Shopping with us

Does Group SCS offer a credit / trade account facility?
My payment will not submit or I'm receiving an error message, what do I do?
Do prices include VAT?
The item I want is out of stock, when will it be back in?
Can I amend my order after placing it?
When will I receive my order confirmation email?
What payment cards do you accept?
My Promotion or Voucher code has not been accepted online, what do I do?
What should I do if products are no longer available?
Do you supply and fit?
Can I order a product through the phone?

My Account

How can I get a copy of my invoice?
I have forgotten my password or registered email, what do I do?
Do I need an account to shop with Group SCS?
Can multiple customers use one account?

Approved Installer Network

What are Group SCS Approved Installers?
We don’t have all the required documentation/certification, is this a problem?
Who in our organisation would benefit from attending the course the most?
Will we learn how to maintain AOV systems?
How can I apply for the course?
What happens once I have applied?
Can we attend just part of the course?

Delivery

How quickly can you dispatch the item I’ve just bought online?
When will I get my order?
How will you deliver my package?
Do you deliver to Ireland?
Can I book a FORS vehicle for my delivery?
How much is delivery?

Returns

What's the process for returning items to you?
How do I return a faulty part or a part I no longer require?
What items can I return?
What happens if goods are not covered by the warranty?
Do you accept returns of special orders?

Installation and Commissioning

Do I need to prepare anything before you visit?
Can I block the smoke shaft?
Can I remove diodes?
The Damper is jamming / not opening
There are power supply issues
There are wiring issues
Do you need any information before arriving on site?

Products - Actuators

How do I choose the right size chain length?
What is the difference between a 300N and a 500N chain drive?
How can I specify the best actuator for the job in hand?
What actuator do I need?
What actuator can I use on external opening exit doors?
How many actuators can be run from 1No control panel?
Can I connect the chain actuators directly to the fire alarm system?
Do you have an actuator that doesn’t fix to a door?

Products - Control Panels

How do I interconnect control panels?
Can I use the EV-301/EV-601 control panels for daily ventilation?
What is the difference between the EV and SP mode on the EV 301/601 control panels?
How do I connect a fire alarm interface to an EV-301 / EV-601?
Do I have to connect the system to a fire alarm system?
Can I install the EV-301/EV-601 panel in the smoke shaft?
How do I wire an EV-301/601?
Can I use EV-301 for DV functions?
Do you have just DV panels?
Where do I connect sprinkler system to EV-301?
Do I need a switch at the top and the bottom of the stairs?
Do I need to provide access to the panels for maintenance?
How many smoke detectors can I connect to a single EV-301/EV-601 panel?
I have 230V smoke detectors installed. Can I use these to trigger the EV-301/EV-601?
Do I need to buy a switch?
How many cores do I need to install between the panel and the fireman’s switch?
What can I replace a SP-300 control panel with?
Can you replace a SP-300 panel with an EV-301 panel?
What is the best solution for replacing a SP-200 system?
Where can I buy spare parts for the W1 (W1/1001) system from?
Where can I buy HE075/HE076 switches from?

Design and Product Selection

Do you offer a design service?
Can I send you a schematic/drawing for a quote?
Where in the standards does it talk about AOV free areas?
Is a top hung window compliant for smoke control purposes?
How often does the system need to be tested?
What smoke vent can I use on a pitched roof?

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Group SCS
Capital Business Park
Cardiff
CF3 2PZ

0300 303 4104

info@groupscs.co.uk

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© 2020 Group SCS All rights reserved

Group SCS is an expert provider of smoke control systems and BEMS, delivering solutions with safety at their core and more than 25 years of industry experience.

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